Shipping policy

Last updated: November 3, 2025

Thank you for shopping at The Howls. This Shipping Policy explains how and when we process and ship orders placed through our website, www.thehowls.com.

1. Processing Times

Orders are typically processed within 1–3 business days, and sometimes the same day. During peak seasons, launches, or promotional periods, processing times may be longer.

We fulfill orders as quickly as possible once received, and fulfillment begins immediately after an order is submitted.

2. Shipping Rates and Methods

We currently ship within the United States only.

• Flat rate shipping: $20 for orders under $130
• Free standard shipping: on orders $130 and above

We use a variety of carriers including UPS, USPS, FedEx, DHL, and others, selected based on rates, delivery times, destination, and reliability. The Howls determines the best carrier at the time of shipment.

At this time, we do not ship to PO Boxes or military (APO/FPO) addresses.

3. Shipping Times

Delivery times depend on your location and the carrier. Most domestic orders arrive within 3–7 business days after shipment. These are estimates only and are not guaranteed.

We do not refund shipping fees for carrier or weather-related delays that are beyond our control.

4. Preorders and Backorders

If your order includes preorder or backordered items, we will ship your full order together when all items are available, whenever possible. If shipping items separately is necessary, you will receive an update before shipment.

5. Address Changes

If you need to change your shipping address after placing an order, contact info@thehowls.us immediately. We can only make changes if the order has not yet been shipped. Once an order has been sent to our warehouse or fulfilled, we cannot modify the address.

6. Lost, Stolen, or Damaged Packages

Once a package leaves our facility and is accepted by the carrier, it becomes the carrier’s responsibility. The Howls is not responsible for lost, stolen, or misdelivered packages. If your order is marked as delivered but you did not receive it, please contact the carrier directly to file a claim. We’re happy to assist in providing shipment details if needed, but replacement or refund decisions rest with the carrier.

7. Delivery Issues and Delays

Occasional delays may occur due to weather, carrier volume, or other factors outside our control. We do not offer refunds for shipping delays caused by carriers or external conditions.

8. Contact

For questions about your order or shipping, please contact us at info@thehowls.us.